1. Data Collected

• Identity and Contact Data: Name, surname, email address, phone number
• Usage and Transaction Data: Pages visited, features used, search history
• Security Data: IP address, login records, transaction logs
• Technical Data: Browser type and version, operating system, device information
• Cookie Data: Data collected through cookies and similar tracking technologies

2. Collection Methods

Your data is collected automatically when you visit the platform, via forms when you submit contact or enquiry requests, and through cookies and similar technologies.

3. Purposes of Processing

• Responding to enquiries submitted through the platform
• Ensuring platform security and preventing unauthorised access
• Maintaining platform continuity and optimising performance
• Diagnosing and resolving technical issues
• Improving user experience and developing new features
• Maintaining log records and audit trails
• Fulfilling legal and regulatory obligations

4. Log Records and Security

IP addresses, access logs and traffic data are recorded for security purposes. Records are protected with access controls and authorisation mechanisms. Security systems are regularly reviewed and updated.

5. Data Sharing

Your data may be shared with hosting and cloud providers, software and technology partners, legal and technical advisors, and public authorities when legally required — only to the extent strictly necessary.

6. Data Security

PORTALNET takes appropriate technical and administrative measures to protect your personal data against unauthorised access, loss, alteration or destruction. Security measures are regularly reviewed.

7. Retention Periods

Your data is retained for as long as necessary to fulfil the purpose for which it was collected and in accordance with applicable legal obligations. Once the retention period expires, data is deleted or anonymised.

8. Cookies

Our platform uses mandatory cookies and performance/analytics cookies to ensure functionality, analyse usage patterns and improve service quality.

9. Data Subject Rights

Under KVKK Article 11, you have the right to learn whether your data is being processed, request information, request correction or deletion, and object to automated processing. To exercise your rights, contact us at info@portalnet.com.tr.

10. Policy Changes

The Company reserves the right to update this Privacy Policy. Updated versions will be published on the platform. In case of any conflict between language versions, the Turkish text shall prevail.